This entire story is a bit more psychotic than we usually like to get in this space, but bear with us, as we are still shaking with rage and that feeling you get when you want to rip out a customer service representative’s neck with your teeth. Generally our favorite thing in the world is flying home to Brooklyn: Home! Brooklyn! People who have been our friend for more than six months! Bagels that taste like bagels! Three molding apples in the organic "section"! And though our trip will be sullied by the horrible reality that we are here to go to the dentist, we were not going to let that get in the way of our trip-enjoyment.
It’s 5:09 a.m. Our SuperShuttle is due at 5:10. The doorbell rings. It is still 5:09. We answer the door barefoot, because we are wearing Uggs to the airport, to avoid the ridiculous unlacing problem at security, and all we need to do is run upstairs and get them and our bag. Generally, we would bring the bags down with us, but we were right near the door when the bell rang. So, there we are.
"You’re not to go," the jackass at the door says. "You don’t even have any shoes on."
"They’re just Uggs — " we’re saying as he turns around, so we are literally speaking to his back. And then we realize he is actually leaving. "Are you actually leaving?" we are shrieking across our ghetto street at 5:10 in the morning.
We run upstairs. We call SuperShuttle at 5:11. Halfway through our profanity-laced diatribe, the line disconnects. We call back. It’s 5:12. "Are you fucking kidding me?" and "I would have been ready if he wasn’t one minute early" are our general points. The line disconnects again. We call a third time. This time, we speak to a woman who replies: "Well, if you’re standing outside and now it’s 5:15, you were five minutes late—" "But but but," we stutter. "This is the third time we’ve called in the past five minutes!"
"We can send someone at 5:40," she says. "Take it or leave it."
We take it. Because we live in the ghetto and we are too scared to walk to BART. We sit outside, on our bags. We wait. It is 5:40. 5:45. 5:50. We are calling SuperShuttle to complain when there’s call waiting. "I’ll be there in two minutes," a man says.
Five minutes later, our roommate Kristen comes home. "Is that yours?" she says, pointing up the street. We look. We see plumes of smoke. The van rolls up. It is possibly two minutes from actually exploding. Four businessmen fall out. Three run up the street and snag a cab. "Mother-fucking-fuckers," we say. We pull out our digital camera and start taking pictures so that when we contest the charge, we will have proof to send to American Express. We are thinking that this is actually not so bad, because what we really wanted after that miserable wretch at our door was to not pay SuperShuttle, and now we have a valid reason not to do so.
The fourth business man says, "Do you want to split a cab?" We do. We are at the airport 15 minutes later. With tip, the fare is $4 less than SuperShuttle. The businessman, who works for the Department of Homeland Security, wishes us a nice flight. "Keep New York safe," we say, in a horribly cheesy way we could not have predicted.
Long rant short: We recently heard someone described as "incadescent with rage," and that is an accurate approximation of our morning. We finish by sharing some information about excellent alternatives to SuperShuttle, because the best way to feel better about their jackass-ery would be to encourage people to use their competitors. And you know, the second, broken-down van: Fair enough. Shit happens. We’re just not over the guy taking one look at our feet and walking away. Even a rude, "You have 60 seconds and we’re out of here" would have been enough.
Moving along: We heartily recommend taking a cab if it’s quite early, or quite late at night. Our fare with tip was $33.
BART is a wonderful option if you don’t have too many bags. We have often said, "Why can’t we have this in New York?" after riding it from SFO. Too bad it closes at sundown or something.
And then if a shuttle is right, we like Quake City. There rates about the same, and so far they have yet to prove to be humungous assholes.
We feel a bit better now, even if we still have to go to the dentist tomorrow.
Please, please feel free to add your own rant to the comments section, and then we will not feel quite so crazy. And if we’ve convinced you not to use SuperShuttle, please e-mail us. When we get a certain number of responses, we will consider our anger sated and move on.